Support

Last updated: August 12, 2026

For product access, login, or account errors, email support@fracturerecoverycoach.com.

What to include

Include the email address you used to sign in, the exact error message, and the page where the access problem occurred. Do not send symptoms, injury descriptions, photos, imaging, medical records, identity documents, card numbers, or passwords.

Access help

The current release does not require payment. If your plan does not open after onboarding, contact support with your sign-in email and a copy of the exact error and the page where it appeared. Do not include symptoms, injury details, images, or medical records.

If health information is sent by mistake

Support does not use email to provide clinical guidance. We restrict handling to the minimum needed to identify a safety or access issue. You may request deletion of an unnecessary message; contact your clinician for medical questions.

Medical safety boundary

Support can help with product and account issues, but it cannot provide diagnosis, treatment, emergency care, or medical clearance. For severe pain, numbness, color change, fever, rapidly worsening swelling, or any symptom that feels urgent, contact a clinician or seek urgent care.